Innovating product training for Samsung
Digital Product Experience
Virtual Reality
Metaverse World Building
Samsung wanted a new and more effective way to deliver product training to thousands of sales professionals at big box retailers across the US. So for Samsung’s flagship line of Neo QLED TVs we took what was traditionally dry and tech-heavy content off the page and created an immersive VR learning experience to up engagement and information recall with this highly important group.
In VR we had the advantage of fully immersing this group in the technology and letting them experience some of the more practical benefits of Neo QLED TVs that couldn’t be shown in-store. Sales professionals were blown away by the level of innovation and 93% of them said they would recommend Samsung Neo QLED TVs to customers – a big win for Samsung.
To highlight the practical benefits of the TV we created a CG environment that could show any lighting condition from cozying up for movie night in the dark to viewing the big game on a sun-drenched Sunday.
Traditionally dry and tech-driven content became some of our most exciting and immersive moments of the experience.
A Scalable Platform
We designed a VR lobby environment that was inspired by trends in green and sutainable architecture. Built for scalability, Samsung is able to add more training content for more products as the program grows.
While Samsung competitors are still training with PowerPoint decks and printed materials, Samsung trainers now come equipped with a custom case containing headsets and a tablet to deliver a truly immersive experience.
Headsets in the field
Training sessions delivered
Of trainees said they would recommend Samsung products to shoppers
Director of Technology
Drew Dahlman
Creative Director
Daniel Munzing
Executive Producer
Etienne du Jardin
3d Artist
Cesar Barbosa
3d Artist
Ricardo Eloy
Design and Animation
Rafael Fernandes
Animation Director
Andre Holzmeister
Producer
Ben Kainz
3d Artist
Vinícius Lavor
3d Artist
Eduardo Lunkes
Music and Sound Design
Zack Martin
Project Manager
Matheus Nobre
3d Artist
Rodrigo Rodrigues
Render Farm Technician
Ademar de Sena
Compositing and Animation
Leandro Spaleta
Unity Developer
Ellis Talley
3d Artist
Ron White